Confronting Conflict - F GlaslA first aid kit for handling conflict. Conflict costs! When tensions and differences are ignored, they grow into conflicts, injuring relationships, groups, and organizations. So, how can we tackle conflict successfully? Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over thirty years, earning him and his techniques enormous respect. Confronting Conflict is authoritative, and up to date. It contains

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