Customer ServiceLearn techniques for delivering excellent customer service and enhancing customer satisfaction. By the end of this course, you should be able to: State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers needs Use outstanding customer service to generate return business Build goodwill through in person customer service Provide outstanding

internal failure costs

Be able to use basic communication tools

Perform a needs analysis and prepare an outline

Define high-performance teams

Understand how to train your high-performance team of remote employees

Build rapport with customers in person and over the phone

using coping thoughts

and strategies for building a positive digital footprint

Outline a life coaching session

Use routines to maximize their productivity

Cultivate a positive attitude

A personality assessment that helps people understand their own and others' behavior