Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations1 Scope This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product and service related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for

• Earth-moving machines manufactured before the publication date of this Standard

The terminologies used within this part of ISO 15551 are

With obedience and compliance to PD CEN/TS 15634-5

This International Standard specifies the measurement method for determining the moped running resistance on the road

BS EN 3969 creates a standardized approach for manufacturers of steel products to adhere to if they supply their metallic materials for use by the aerospace and defence industry

BS EN 2854-003 specifies the characteristics of electrical cables for use in the on-board electrical systems of aircraft at operating temperatures between – 55 °C and 260 °C

BS EN 61822 specifies the requirements for a Constant Current Regulator (CCR) having a nominal output of 6

economies of sampling

Pressure testing of metallic valves

It provides guidance to achieve more accessible toasters

BS 7197 on bonds for electric power cable terminations and joints is helpful for:

Annex A provides simplified examples of components of codes for different organizations