Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)Author: Sansbury, John Brand: BCS, the Chartered Institute for IT Number Of Pages: 152 Details: The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as

EAN: 0768990311413

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