Postal services. Quality of service. Measurement of complaints and redress proceduresBS EN 14012: 2003 specifies requirements for the measurement of complaints and redress procedures related to the domestic and international postal service. It defines various types of complaints and for each of them establishes a methodology for measuring response rates for their acknowledgement, processing and resolution by the service provider. It also specifies the requirements for the complaints management system to be set up by the service

there is an increasing need for accessible goods and services in the future

Annex G (informative) ISO/IEC 12207:1995 Process Structure for “New” Processes in Annex F

certification and packaging of bursting disc safety devices are given in BS EN ISO 4126-2

aims to enhance customer satisfaction through the effective application of the system

containers for industrial or catering uses

developers and managers in the UK can benefit from guidance on the use of metadata

Using biometric base standards to develop biometric profiles

BS EN 485-3 specifies the tolerances on form and dimensions for wrought aluminum and aluminum alloy sheet

Key planning responsibilities that should incorporate biodiversity conservation

Fire safety departments

cylindrical tanks

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