Dealing With Difficult People (Hbr Emotional Intelligence)At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series

predicting trends past the first decades of the 22nd century

SBS operative with a lethal reputation

The Little Ice Age offers deeply important context for understanding today's age of global warming

Sloan and Carter must find a way out before it's too late

Maxwell describes each of these stages of leadership

and clear-cut commentary from the course of his storied career

“The Hard Truth about Innovative Cultures

The Mysterious Noise and Five and the Missing Prize

and the tension as sharp as the spike on her cello

and describes how refrigeration evolved from worldwide ice shipping to the chemical coolants we know todayhusbands that cheat my boyfriend cheated on me with a guy

extending grace to yourself and dozens more

- See yourself through new eyes